It takes 2-12 hours for sub-domains to activate after being created through your cPanel.

If it is not activated even after 12 hours, there may be a problem with the DNS zone of your domain.

In such case, please send us a support ticket and let us know about the problem. We will manually add a Record entry to your DNS zone and it will resolve the problem within 30 minutes to 4 hours after the DNS zone being modified by us.

When you create a subdomain you can only access it at http://sub.domain.com.

You can not access it at http://www.sub.domain.com.

Subdomains are enabled on all cPanel servers with version 6.0+ and you can start creating them through your cPanel control panel by clicking on the ‘Subdomain’ feature.

If you are getting an ‘Internal Server Error’ and you have verified the CGI script was uploaded as an ASCII file and it is executable, there may be a syntax error in the code. The easiest way to determine this is to telnet into your account, go to the directory that contains the script (cd www/directory), and run the program from the prompt by typing in the name of the script. This will be able to show the error in the program.

An example of a subdomain is http://stock.domain.com.

To explain it in a simple language, a subdomain is a subfolder within the public_http level of your account that has it’s own cgi-bin directory. The ’stock’ example above creates a new top-level folder called timber, with a cgi-bin sub-folder. Upload your files for the subdomain to this location, including a separate home file (such as index.html or index.php).

When you create a subdomain with us stock.domain.com would point to the stock folder in your public_html directory. These are not forwarders, but true Apache subdomains.