Is your abuse department open 24×7 and if my site is suspended for spamming, how do you find out if its made by myself or possibily by my visitors?

Our abuse department is operating 24×7 and in such cases, we investigate. If the spam was launched by you, your account will remain suspended until we receive a written letter from you, mentioning that you will no longer attempt to use our resources to reach your commercial desires.
However, if a scammer or a visitor to [...]

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Few times some of the servers were blacklisted. This is very normal since you are unable to monitor every single customer’s activity at once.
However, we acted very strictly with the violator when his account found to be monopolizing the resources available on server or spamming over the net. We immediately banned their account and contacted [...]

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If your server’s IP address is blacklisted in anti-spam database, any e-mail you send will be bounced back. Below is an example:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
accounts@micfo.com
SMTP error [...]

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You can use your IP if you have dedicated IP,
OR
You can use the main server IP (IP used for FTP hostname).
OR
you can use:
SMTP: mail.yourdomain.com
POP3: mail.yourdomain.com

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This problem occurs usually due to the mail client — e.g. MS Outlook or Outlook Express. So please check these following issues and make sure it is correctly set up.
1. The incoming mail server needs to be typed correctly.
Solution: Go to Tools > Accounts > Mail > Properties > Servers
Change the incoming server (POP3) to: [...]

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Yes, we will change MX records for you at no cost.
Once MX records get changed, another e-mail server (not micfo) will handle your e-mail, you will no longer be able to send/receive e-mail on our servers. For any e-mail related problems, you will need to contact the site that will be handling your e-mail servers, [...]

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An e-mail account, to which all e-mail to your domain name will go, unless there is a previously created e-mail account, is the default e-mail account or catchall account.
By default the account is set to your default username. This can be changed in the Control Panel.

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